I have been an avid Aquarist for over 50 years (ever since I was 8 years old). I purchased a Hygger 18-inch Aquarium Light several months ago. After very vigorous usage the switch had worn out. I usually turn the light on and off several times a day as the light is used for my Endler’s Guppies fry tank.
The light was an outstanding value at roughly $20. But, a product no matter what the initial cost or value was, it is only ever as good as the Company that supplies the product. Lately finding a good value for your money is a challenge. Finding a Company that has after the sale support is nearly impossible.
Great Customer Service Experience
I was so very fortunate and ecstatically pleased when I contacted the Hygger Customer Service Department. Not only was the website easy to find and navigate, but after sending them an email, the lightning fast response was completely unexpected. Within 24 hours after my initial email, I received their response.
Hygger Customer Service Department simply asked me for a picture of the light so they would be able to see the worn switch. I sent the picture they requested and to my great surprise, they informed me within hours of my second email that a replacement light was already shipped. Two days later I received a new light. Not a “Re-manufactured Light” but rather a brand new in the box item.
To say I was pleased by not only the replacement of the light but, by the lightning speed of the response of the tremendously efficient and caring Customer Service Department is an understatement.
A Big Fan of Hygger Brand Aquarium Product
From now on, any product that I may need for my Aquariums will certainly be a Hygger brand name. There is absolutely no possible way that my experience with Hygger’s Customer Service Department could have been any easier or smoother.
I highly recommend Hygger not only for their outstanding quality products and value, but absolutely the best Customer Service I have ever received.
Happy Hygger User: Thomas Pope from Liverpool, NY