The statement: hygger only provides after-sale service (return and replace within 3 months and a 1-year warranty) to brand-new products that are purchased from Amazon-authorized stores, hygger store, and Petnanny Store.
Below situations do not enjoy any after-sale service:
1. Used products.
2. Full refunded order
3. Purchased from unauthorized sellers/stores or platforms such as eBay, and AliExpress.

Dear customer, if you have set up email blocking or email filters, it may cause the emails we reply to you unable to be delivered to your mailbox. Please remember to add our email addresses ([email protected], [email protected]) to the whitelist when you contact us for the first time.